I was told I could try it out while still in the packaging, which wasn't the case. I don't know who designed this, but I should have listened to my massage therapist - this hits my bad shoulder in exactly the wrong way. I thought at least I could use the body pillow (which my massage therapist did recommend), and I felt like I was in jail. It's far too big and I can't move about as I need to at all. I couldn't return it, or even find a local charity to take it, so I'm looking for ways to repurpose the materials. I appreciate the store credit for a product of equal value, b/c while I didn't need it, I very much appreciate my UV Light cleaning machine for all my CPAP supplies (and turns out almost anything else!).